At Susan Gunn Art, accessible at susangunn.co.uk, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services. By using our website, you consent to the data practices described here.

1. Information We Collect

We may collect various types of information to provide and improve our services:

• Personal Information: When you place an order, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, billing and shipping addresses, and any other information necessary to complete your request.

• Payment Information: We use trusted third-party payment processors (such as Stripe or PayPal) to handle payments securely. While we may collect payment information to facilitate your purchase, we do not store your payment card information on our servers.

• Usage Data: To improve the functionality of our website and provide you with a better experience, we may collect data on how you interact with our website, including your IP address, browser type, pages visited, the time and date of your visit, and other diagnostic data.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand visitor preferences. You may choose to disable cookies in your browser settings, though this may affect certain features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process, ship, and communicate with you about your orders, including order status, shipping updates, and any issues or delays.

• Customer Support: To respond to your inquiries, questions, or requests, and provide general support as needed.

• Marketing and Newsletters: If you’ve opted in to receive marketing communications, we may use your email to send you updates about new artwork, promotions, or upcoming events. You may unsubscribe at any time.

• Website Improvement: To enhance the usability and performance of our website, monitor visitor activity, and optimize your experience.

• Legal and Security Purposes: To comply with applicable laws, enforce our policies, and protect the rights, safety, and property of Susan Gunn Art, our customers, and others.

3. How We Share Your Information

We value your privacy and will not sell or rent your information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with trusted service providers, such as payment processors, shipping companies, and IT support, to assist us in operating our website and fulfilling your orders.

• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests (such as a subpoena or court order).

4. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access, correct, or update your personal information.

• Request the deletion of your personal information.

• Object to or restrict the processing of your personal information.

• Withdraw consent at any time if processing is based on consent.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for use by children under the age of 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have it removed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please feel free to contact us at:

Susan Gunn Art
Email: info@susangunn.co.uk
Website: susangunn.co.uk

Thank you for trusting Susan Gunn Art. We are dedicated to protecting your privacy and ensuring a safe, enjoyable experience on our website.